GDPR Privacy Policy for Groverock Water Limited
Effective Date: 29th September 2024
1. Introduction
At Groverock Water Limited (referred to as “we,” “our,” or “us”), we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This GDPR Privacy Policy explains how we collect, use, and protect your personal data, in accordance with the General Data Protection Regulation (GDPR) and applicable privacy laws in Ireland. This policy applies when you visit our website www.groverockwater.com or engage with our services.
2. Who We Are (Data Controller)
Groverock Water Limited is the data controller responsible for the processing of your personal data. If you have any questions regarding this policy or your personal data, please contact us:
Data Protection Officer:
Groverock Water Limited
Bellsgrove, Ballyheelan, Kilnaleck, Cavan, Ireland
Email: groverockwater@outlook.com
3. Legal Basis for Processing Personal Data
Under GDPR, we must have a legal basis for processing your personal data. The legal grounds we rely on include:
•Contractual Necessity: Processing your data is necessary for the performance of a contract, such as fulfilling an order.
•Legitimate Interest: We process data to meet our legitimate interests, such as improving our services and marketing our products, while taking into account your rights and interests.
•Consent: Where required, we will obtain your consent to process your data (e.g., for sending promotional emails).
•Compliance with Legal Obligations: We may process your data to comply with legal requirements.
4. What Personal Data We Collect
We collect personal data from you when you interact with our website or make a purchase. The data we collect includes:
•Personal Data Provided by You:
•Name
•Email Address
•Phone Number
•Delivery Address
•Data Collected Automatically:
•IP Address
•Browser Information
•Google Analytics data
•Meta Pixels data (Facebook and Instagram)
5. How We Use Your Personal Data
We only process your personal data for specific and lawful purposes, including:
•Order Processing: To process and deliver your orders.
•Customer Communication: To contact you about order details and delivery, or to resolve any issues related to your purchase.
•Marketing: With your consent, we may send you promotional offers or marketing materials.
•Analytics and Website Performance: To improve the functionality of our website using Google Analytics and Meta Pixels (Facebook and Instagram), which help us analyze website traffic and user behavior.
6. How We Share Your Personal Data
We do not sell or rent your personal data to third parties. However, we may share your data under the following circumstances:
•Service Providers: We may share your personal data with trusted third-party service providers (such as couriers) to fulfill your orders.
•Legal Requirements: We may disclose your personal data if required to do so by law or in response to a valid legal request from authorities.
7. Your GDPR Rights
Under the GDPR, you have the following rights concerning your personal data:
•Right to Access: You have the right to request a copy of the personal data we hold about you.
•Right to Rectification: You can ask us to correct any inaccuracies in your data.
•Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data where it is no longer necessary for us to retain it.
•Right to Restrict Processing: You have the right to request the restriction of your data processing under certain circumstances.
•Right to Data Portability: You can request that we provide your data in a structured, commonly used, and machine-readable format, and transmit it to another data controller.
•Right to Object: You have the right to object to the processing of your personal data for direct marketing or other legitimate interests.
•Right to Withdraw Consent: If we process your data based on consent, you can withdraw your consent at any time.
To exercise these rights, please contact our Data Protection Officer at groverockwater@outlook.com.
8. Data Security
We have implemented appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including any legal or accounting obligations. If you request the deletion of your data, we will erase it unless we are legally required to keep it for a specified period.
10. International Data Transfers
We operate our business from Ireland, and your data is processed within the European Economic Area (EEA). If we transfer personal data outside of the EEA, we will ensure that the data is protected by appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission.
11. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about how you use our website. Cookies help us understand user preferences and improve website performance. By using our website, you agree to the use of cookies in accordance with our Cookie Policy. You can manage your cookie preferences through your browser settings.
12. Third-Party Services
Our website uses third-party analytics tools such as Google Analytics and Meta Pixels (Facebook and Instagram) to track website performance and user behavior. These third-party services may collect data in accordance with their own privacy policies. We encourage you to review the privacy policies of these services for more information on how they handle your data.
13. How to Lodge a Complaint
If you believe we have breached your privacy rights or are not complying with GDPR, you have the right to lodge a complaint with the Data Protection Commission in Ireland, the supervisory authority for data protection issues.
Data Protection Commission (Ireland):
21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland
Phone: +353 57 8684800 / +353 (0)761 104 800
Email: info@dataprotection.ie
Alternatively, you may contact our Data Protection Officer at groverockwater@outlook.com.
14. Changes to This GDPR Privacy Policy
We may update this GDPR Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and we will notify you if the changes are significant.
15. Contact Information
If you have any questions or concerns about this GDPR Privacy Policy or how we handle your personal data, please contact our Data Protection Officer:
Groverock Water Limited
Bellsgrove, Ballyheelan, Kilnaleck, Cavan, Ireland
Email: groverockwater@outlook.com